{"id":3751,"date":"2019-10-09T13:16:18","date_gmt":"2019-10-09T13:16:18","guid":{"rendered":"https:\/\/www.gakenya.com\/?page_id=3751"},"modified":"2021-03-09T17:04:44","modified_gmt":"2021-03-09T14:04:44","slug":"customer-service-charter","status":"publish","type":"page","link":"https:\/\/www.gainsuranceltd.com\/ke\/about-us\/customer-service-charter\/","title":{"rendered":"Customer Service Charter"},"content":{"rendered":"<p><strong>EXCEPTIONAL AND PROFESSIONAL SERVICE STANDARDS<\/strong><br \/>\n\u00fc\u00a0\u00a0\u00a0 Our offices will be open 8:30 \u2013 5.15pm Monday to Friday<br \/>\n\u00fc\u00a0\u00a0\u00a0 We will provide prompt, and efficient customer service and at all times remain professional<br \/>\n\u00fc\u00a0\u00a0\u00a0 We will provide you with accurate and consistent information<br \/>\n\u00fc\u00a0\u00a0\u00a0 We will be realistic about what we can do and in what time frames<br \/>\n<strong>PROVIDE TIMELY RESPONSES<\/strong><br \/>\n\u00fc\u00a0\u00a0\u00a0 We will respond to Phone Calls Immediately and within 24 hours in case of further engagement<br \/>\n\u00fc\u00a0\u00a0\u00a0 We will attend to Quote requests within 24 hours<br \/>\n\u00fc\u00a0\u00a0\u00a0 We will respond to Website &amp; Social media queries within 5 minutes<br \/>\n\u00fc\u00a0\u00a0\u00a0 We will attend to Walk in clients within 10 minutes.<br \/>\n\u00fc\u00a0\u00a0\u00a0 We will respond to Email queries within 24 hours<br \/>\n<strong>EXCELLENT INTERACTION WITH OUR CLIENTS<\/strong><br \/>\n\u00fc\u00a0\u00a0\u00a0 We will see clients\/visitors within 10 minutes of your arrival or tell you if it is going to take longer<br \/>\n\u00fc\u00a0\u00a0\u00a0 We will write to you in clear, concise language that is easily understood<br \/>\n\u00fc\u00a0\u00a0\u00a0 We will respond to all emails within 24hrs or inform you if it is going to take longer<br \/>\n\u00fc\u00a0\u00a0\u00a0 We will provide a 24-hour\/7 days a week telephone service for health insurance<br \/>\n\u00fc\u00a0\u00a0\u00a0 We will answer telephones within three (3) rings.<br \/>\n\u00fc\u00a0\u00a0\u00a0 We will listen to you and discuss your requirements fully<br \/>\n<strong>COLLECT FEEDBACK FOR CONTINUOUS IMPROVEMENT<\/strong><br \/>\n\u00fc\u00a0\u00a0\u00a0 We will regularly consult customers to find out how satisfied they are with the level of service we provide and how we can improve<br \/>\n\u00fc\u00a0\u00a0\u00a0 If you want to make a complaint about something we have done, or failed to do, please let us know straight away<br \/>\n\u00fc\u00a0\u00a0\u00a0 If we are doing something wrong, please tell us. This will give us a chance to put things right<\/p>\n","protected":false},"excerpt":{"rendered":"<p>EXCEPTIONAL AND PROFESSIONAL SERVICE STANDARDS \u00fc\u00a0\u00a0\u00a0 Our offices will be open 8:30 \u2013 5.15pm Monday to Friday \u00fc\u00a0\u00a0\u00a0 We will provide prompt, and efficient customer service and at all times remain professional \u00fc\u00a0\u00a0\u00a0 We will provide you with accurate and consistent information \u00fc\u00a0\u00a0\u00a0 We will be realistic about what we can do and in what [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":403,"menu_order":0,"comment_status":"open","ping_status":"open","template":"page-charter.php","meta":{"footnotes":""},"class_list":["post-3751","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.gainsuranceltd.com\/ke\/wp-json\/wp\/v2\/pages\/3751","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.gainsuranceltd.com\/ke\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.gainsuranceltd.com\/ke\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.gainsuranceltd.com\/ke\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.gainsuranceltd.com\/ke\/wp-json\/wp\/v2\/comments?post=3751"}],"version-history":[{"count":9,"href":"https:\/\/www.gainsuranceltd.com\/ke\/wp-json\/wp\/v2\/pages\/3751\/revisions"}],"predecessor-version":[{"id":7751,"href":"https:\/\/www.gainsuranceltd.com\/ke\/wp-json\/wp\/v2\/pages\/3751\/revisions\/7751"}],"up":[{"embeddable":true,"href":"https:\/\/www.gainsuranceltd.com\/ke\/wp-json\/wp\/v2\/pages\/403"}],"wp:attachment":[{"href":"https:\/\/www.gainsuranceltd.com\/ke\/wp-json\/wp\/v2\/media?parent=3751"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}