Relationship Officer -Agency

About the position

Overall Job Summary:

The role holder will be responsible for developing the General Business growth in line with the business targets, retention of the existing portfolio, and maintaining client and intermediary relationships.

Duties and Responsibilities:

• Revenue growth of the general business against set targets
• Grow the intermediary portfolio, introduce new intermediaries, direct clients and maintain relations with existing agencies.
• Ensuring quotations are released within the set TAT’s
• Ensuring intermediary/ client complaints are addressed and resolved on an ongoing basis
• Striving to keep loss ratios at acceptable levels monitoring agency ratios
• Holding regular meetings/visits with intermediaries
• Create mechanisms to build and sustain good relations with clients and Intermediaries
• Back up team members as allocated, and support business development
• Respond to all incoming calls, letters, and emails from clients/brokers within set TATs, attending to walk-in clients promptly and professionally. Ensure all issues/complaints are promptly and proactively resolved.
• Review existing products in view of market developments, customer requirements and propose revisions where may be required.
• Develop and implement relevant initiatives to increase production from existing and new distribution channels
• Focus on Non-motor business acquisition

Job Holders Specifications:

Academic Qualifications:

• University Graduate in business-related degrees Bachelor of Commerce in Finance/Actuarial/Business Administration/Insurance/Marketing or a Degree in Economics
• Proficient in the use of Microsoft Office suite & packages Word, Excel, PowerPoint, and Vision

Experience

• 2- 4 years experience.

Key Competence:

• Entrepreneurial Spirit. Passionate, Goal-driven, and results-oriented.
• Strong organizational and analytical skills.
• Creative, and Continuous Innovation with the pragmatic problem–solving skills.
• Market Awareness.
• Team Spirit
• Strong interpersonal & relations

Join us

If you meet the above minimum requirements, send your c.v to careers@gakenya.com, indicate the position applied for on the email subject line to be received on or before 4th March 2022. Only shortlisted candidates will be contacted.